Privacy Policy & SMS Terms
Privacy Policy
Effective Date: February 3, 2026
ProMED Mobile IVs is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, communicate with us, or receive services from our clinic.
Information We Collect
- Personal identifiers (name, phone number, email address)
- Appointment and service-related information
- Communications sent via phone, SMS, email, or web forms
- Website usage data (cookies, analytics, IP address)
How We Use Your Information
- Provide medical and administrative services
- Schedule and confirm appointments
- Communicate important healthcare updates
- Respond to inquiries and provide customer support
- Improve our services and website functionality
Text Messaging & Communications
- Appointment reminders
- Care coordination and follow-ups
- Billing or account notifications
- Patient support communications
SMS communications are not used for medical emergencies and should not replace direct communication with your healthcare provider.
HIPAA & Medical Information
Protected Health Information (PHI) is handled in accordance with HIPAA regulations. SMS and electronic communications may not be fully secure. By opting in, you acknowledge and accept this risk.
Information Sharing
We do not sell or share your personal information for marketing purposes. Information may be shared only with:
- Authorized healthcare providers and staff
- Service providers required to operate our systems
- Legal or regulatory authorities when required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.
Your Rights
You may request to:
- Access or update your personal information
- Opt out of communications
- Ask questions regarding privacy practices
To exercise your rights, contact us at [email protected].
Mobile SMS Consent & Privacy
We respect your privacy. Your mobile phone number and consent to receive SMS messages will never be shared, sold, or disclosed to third parties or affiliates for any purpose, except as required by law.
SMS opt-in consent information is used solely for communications between you and ProMED Mobile IVs, related to your appointments, care coordination, reminders, and clinic services.
SMS Terms of Service
By opting into SMS communications from ProMED Mobile IVs via a website form, phone call, or other method, you consent to receive text messages related to your care and clinic services.
These messages may include:
- Appointment reminders
- Scheduling confirmations
- Care-related notifications
- Administrative or billing updates
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or visit www.ProMEDMobileIVs.com.
Cookies & Website Analytics
Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings.
Contact Us
If you have questions about this Privacy Policy or our SMS practices, contact: